Assistance

FAQ produits

How do I select text in Word files?

Selecting text is done by double-tapping on the text field, and then dragging the selection tabs to select the text you wish to manipulate.
To select text in the Document Editor's Viewer mode simply double tap on the relevant text field and drag the selection markers.

How do I upload files to a cloud account?

You can 'Save' a local file in your cloud account.
1. Tap 'Save as'

  • In Viewer mode , tap the menu in the upper rightmost corner, tap Save as.
  • In Edit mode , select 'File' from the drop-down menu in the upper left, select 'Save as'.
2. Choose the format of the document.
3. A navigation window will appear. Tap your cloud account or tap 'Add a cloud account'.

To upload multiple files to the cloud:
1. Locate the files you want to upload.
2. Tap and hold down on the selected file until the context menu appears. You can select multiple files.
3. Select 'Copy', 'Cut' or 'Move'.
4. Go to your cloud account to 'Paste' (top of the screen) or confirm the transfer by tapping the OK button in the bottom of the screen.

How do I attach files?

Here's how to attach and send a file opened in OfficeSuite:

  • In Viewer mode
    1. Tap the menu in the upper rightmost corner, select 'Send аs Attachment'.
    2. In the next screen, choose from any of the file-sharing options available on your device.
  • In Edit mode
    1. Choose File from the drop-down menu in the upper left.
    2. Swipe the toolbar to reveal more options, choose 'Send as Attachment'.
    3. Choose any of the available file-sharing options.

How do I export a file to PDF?

In Viewer mode
While the document in question is opened tap the menu in the upper right corner and select 'Export to PDF.

Where do I find my files?

To access existing files:
1. Open OfficeSuite and tap 'Open' in the sidebar menu on the left.
2. A navigation window will appear asking you to choose from the available locations.


    File search tips :
  • Files saved locally are saved on MobiSystems Drive. You can change the default save location in OfficeSuite by going to Settings > My documents folder.
  • Downloads are found in Internal memory > Download.
  • OfficeSuite does not contain or backup your files. To access files stored in a different device, you first have to share or transfer them using any of the available file sharing options.
  • You can use OfficeSuite's integrated file manager to perform a global search for a particular file. See 'How do I search with File Commander?'. If you used the file manager to hide or secure a file, check the corresponding Help page, or contact us for further assistance.

How do I insert elements in documents?

The Insert menu provides you with the option to insert a number of elements to your document such as pictures, hyperlinks, tables and many more. While each different element varies slightly in the way it is inserted they more often than not follow a similar path through the menus. To give you an example we've detailed how to insert Shapes, Pictures and Tables below.

1. Select the place where you would like the element to be inserted.

2. Click on the Insert button and select one of the following options from the menu.

  • Click on the Table button to insert a table in the document. A new Table menu will appear below the primary Document editor tabs, featuring options to Delete, Insert and Merge cells, as well as a number of other options to customize the table to best suit your needs.
  • Click on the Picture button to insert either a photo or a picture to the document. Doing this will open a menu to browse through your directories to find the desired file. Adding the photo or picture to the document will display a Picture menu below the primary Document editor tabs, with it you will have a range of options to edit and format the picture to fit into your document as desired.
  • Click on the Shapes menu and select the desired element from the dropdown list of built-in shapes. After the shape has been added a Shapes menu will be added below the primary Document editor tabs featuring a number of options to customize the shape to best suit your needs.

How do I wrap text around an element?

Once an element such as a Picture or Shape has been inserted there is the option to wrap the text around it in a number of ways to best suit the intended formatting of the document. This is done in the following way:

1. Insert a Picture or Shape as detailed above.

2. Right click on the inserted element and hover the mouse cursor over Wrap Text from the dropdown menu, this will display another dropdown menu presenting you with various ways in which the text can be wrapped around the element. These options include:

  • In Line with Text - This option ensures the element is part of the text line it was inserted in.
  • Square - The text will wrap around the element in a square shape.
  • Tight - The text will wrap closely to the element, aligning itself around its shape.
  • Through - The text will pass through the element.
  • Top and Bottom - Text will be aligned above and below the element.
  • Behind Text - Any text will be placed on top of the inserted element.
  • In Front of Text - Any text will be behind the inserted element.

How do I use Track changes in Documents?

The Track changes function allows you to monitor what changes have been made to a document, when they've been made and by whom, as well as give you the option to accept or reject them. This is done via the following menus:

1. Click the Review tab and select Track changes. Doing this will activate the function and all subsequent changes to the document will be monitored and shown as markups on the right side of the document with the respective change type, name of the person that has made the changes, as well as when they've been made. The markups will have different colours indicating changes made by different users. Track Changes can be toggled on or off by clicking an additional time on its icon.

2. There are a number of ways to manage your markups to make sure all changes have been supervised and acted upon accordingly. The options for markup management are accessed by the Review menu and include:

  • Next Change -Going through the changes methodically is a good approach, especially if the document has many changes that need to be reviewed. Selecting the Next Change option will go through the changes one after the other in succession, giving you the option to either Accept or Reject them on a case by case basis.
  • Previous Change -Effectively the same function as Next Change, though in this case you will go back through the list of changes that have been made, rather than forward.
  • Accept Change -Accept the change that has been made to the document, thus removing the markup from the list.
  • Accept All Changes -All changes to the document will be accepted, thus the markup list will be emptied.
  • Reject Change - Reject the change that has been made to the document.
  • Reject All Changes -All changes to the document will be rejected, thus the markup list will be emptied.

How do I use the Spell Checker?

Using the built-in Spell Checker ensures that grammatical and spelling mistakes are highlighted and acted upon accordingly. This is done in the following way:

If any of the words inserted into the document are not in the dictionary they will be underlined in red, right-clicking on them will give you the following options:

  • Suggested words - If the word in question is indeed misspelled the Spell checker will give you a number of suggestions to select from. For example, if the initially written word is "Helo" the suggested word would most likely be "Hello", as it's the grammatically correct way the word is spelled. Selecting a word from the suggested list will replace it with the initially written one, all formatting and functions done on the initial word will remain in the new one.
  • No Suggestions - If the Dictionary has no words matching the initially written one and does not have a suggestion to make No Suggestions will be displayed upon right-clicking on the word.
  • Add to Dictionary - A word that is not in the Document editor's Dictionary but is not misspelled can be added by clicking on the "Add to Dictionary" button that will appear when right-clicking on the highlighted word. A great example of this is in cases when the name of a specific person or location has been inserted into the text and needs to be added into the dictionary so it won't be highlighted as a potentially misspelled word in future cases.
Note: - You can set what language the Spell checker works in from the Set Language option available in the Review drop-down menu. Select from any of the available 40 languages.

How do I use Data Validation in Sheets?


Data Validation is a great way to control what values are entered into a specific cell range, as well as organize your sheet with useful tools such as Drop-down lists. The Data Validation menu is accessed from the Data drop-down menu in the upper part of the screen. While the options and potential uses of Data Validation are quite wide, here are the main options to choose from and the logic behind them:

1. Allow - This drop-down list is used to define what type of data is going to be controlled. For instance, if the Date option is selected the Data Validation will apply only to dates and other entries such as decimals, text and whole numbers will not be allowed in the specific cell range in which the Data Validation is active. This field is also where a Drop-down list can be created, this is done by selecting the List option from the drop-down menu.

2. Data -If the Allow menu defines what type of data is controlled, the Data menu determines how it should be controlled. The various options there define what entries will be validated and which won't, they include:

  • Between - This option will allow entries between a pre-defined range of data. For instance, if the Date option is selected from the Allow menu there will be a Start and End date which would be validated, anything before or after that date range would not be.
  • Not Between - Follows the same logic as the Between option, only in reverse. All data that is higher or lower than the pre-set range will be validated.
  • Equal to - Used in cases when only a specific date, number or text should be validated.
  • Not Equal to - The same as Equal to, only in reverse.
  • Greater than - Set a threshold beyond which all entries are validated.
  • Less than - Set a threshold below which all entries are validated.
  • Greater than or equal to - A combination of the Greater than and Equal to options.
  • Less than or equal to - A combination of the Less than and Equal to options.

How do I use Conditional Formatting in Sheets?


Conditional formatting is the way to go if you're tired of manually handling the formatting of your work. The way this is done is by setting up predefined Cell Rules according to which the formatting, colour, font or border of your spreadsheet will change as you go along, based on what values you've entered. This feature is accessed via the Conditional Formatting button in the upper part of the Spreadsheet editor. Clicking on the button will show a drop-down menu, in which among the other options are arguably the two most important ones, namely the Highlight Cell Rules and Manage Rules. The first one is used to create new Cell Rules, while the later to manage, edit and delete them. While the options for formatting are many and varied they all abide by three main aspects which are set up initially by accessing the Highlight Cell Rules menu, these are:

1. Data - The first thing to set up is what kind of data the Cell Rule should apply to. For example, if the aim is to highlight specific names in a long list a certain colour the Specific Text option should be selected. If the goal is to highlight a specific date the Dates Occurring option would be selected, and so on.

2. Data Rules -After you've set what kind of data the Cell Rule should apply to it's time to set in which cases this would happen. There are several categories here, these include:

  • Cell Value - This category applies for numbers and includes the Between, Not between, Equal to, Not equal to, Greater than, Less than, Greater than or equal to and Less than or equal to options. For example, setting up a rule in which all values below a specific threshold are subject to conditional formatting would be done by selecting the Less than option.
  • Specific text - Applies only to text values and includes the Containing, Not containing, Beginning with and Ending with options.
  • Dates Occurring - Applies only to dates and includes the Yesterday, Today, Tomorrow, Last 7 days, Last week, This week, Next week, Last month, This month and This month options.

3. Format -After the What and When of the Cell Rule have been set up it's time for the How aspect of it to be defined, namely how the formatting itself would be displayed. There are several options:
  • Number - Used in cases when the value itself has a specific format that needs to be used, such as currency, time, dates, percentages and so on.
  • Font - This option allows you to set up different cases that would change the font, font size, font colour and effects such as bold, italic and so on.
  • Border - In this case it's not the value that is formatted, but rather the cell itself. Options here include different cell borders, line styles, as well as line colours.
  • Fill - Used to highlight entries a specific colour.

How do I use the Shapes Gallery in Presentations?

OfficeSuite's Presentation editor comes with a number of shapes and objects to insert into your presentation to help you customize and really drive the point of your presentation home. Among the various options for customization in the Shapes Gallery is the Free Draw option which allows you to draw a custom shape with your mouse cursor. Shapes and Free Draw are managed as follows:

1. Insert a Shape or draw an object using the Free Draw option. The inserted object will have outlines that can be used to reposition, rotate or change its size.

2. Right-clicking on the object will provide you with further options for customization besides the usual ones like Copy, Cut and Paste, these include:

  • Shape Fill - Applies a fill color inside the shape. An important note here is that the Shape's outlines need to be closed for the Fill option to work as intended.
  • Outline - Applies a color to the Shape's outline.
  • Line Style - Pick from a number of styles for the Shape's outline, or remove it entirely.
  • Thickness - Choose how thick the Shape's Line is.

3. In cases when the Slide has multiple elements in it, such as text, pictures, videos and shapes, there is a separate set of options available to manage their arrangement.
  • Bring Forward -Bring the selected element one step closer to the foreground.
  • Bring Backward -Bring the selected element one step closer to the background.
  • Send to Back -The selected element will be placed in the background, behind all other elements.
  • Bring to Front - The selected element will be placed in front of all other elements.

How do I use the Protect features in Sheets?


The Protect features in Sheets are a great way to manage what others do to your spreadsheet, as well as its overall accessibility. Here’s how to use them:

1. Go to the Review tab in Sheets.

2. Select one of the following options:

  • Protect/Unprotect Workbook - Allows you to set a password for the whole document and any users attempting to open it will be prompted to type in the password, thus greatly limiting its access. The password can be removed at any time in the same way it was set in the first place, you’ll only need to retype the password again.
  • Protect/Unprotect Sheet - Allows you to limit what users can do to a specific sheet. While it gives you the option to set a password in a similar way to Protect Workbook this function also allows you to limit what kind of operations can be made (such as limiting another user’s ability to Format or Delete items). This is ideal in scenarios when the worksheet has sensitive information or an abundance of formulas that you don’t want anybody to tamper with. You can remove the sheet protection in the same way as in Protect Workbook.
  • Protect/Unprotect Range - Allows you to protect multiple cell ranges within the worksheet with a password. This is ideal in cases when one part of the worksheet should be free to be operated on by other users, while another has important data or formulas in it and shouldn’t be tampered with. To manage all your Protected ranges, use the Protected Range Manager. It gives you an at a glance look at all protected ranges and allows you to rename them, alter their cell range or password, as well as to completely remove them.

Important note: Passwords used in any of the Protect features are not recoverable on our side, so be careful when setting one not to lock yourself out of a document if you forget the password.

How do I change my login details?


When signing in to your OfficeSuite account you’re presented with three main options for logging in, Facebook, Google and Email. Using the Email option allows you to change your login email at any time, this is done by:

1.Tap on the pullout menu icon at the top left side of the screen.
2.A drawer menu will appear, tap on the avatar icon at the top left side of the screen.
3.Tap on the Manage Account option and you’ll be redirected to our website.
4.Navigate to the Account tab, there you’ll find the option to change your login details.

Important note: As stated above, logging in to your OfficeSuite account is done in one of three ways, Facebook, Google and Email. Changing your login details on our side is not available if you’ve signed in using either of the first two login methods. This can be done by visiting your respective Facebook or Google account settings.

How do I change my password?


You can change your password at any time if you’ve signed in using the Email options, this is done by:

1. Tap on the pullout menu icon at the top left side of the screen.
2. A drawer menu will appear, tap on the avatar icon at the top left side of the screen.
3. Tap on the Change password options below your name and email.

Important note: Logging in to your OfficeSuite account is done in one of three ways, Facebook, Google and Email. Changing your password on our side is not available if you’ve signed in using either of the first two login methods. This can be done by visiting your respective Facebook or Google account settings.

How do I start chatting with a friend?


Starting a Chat with a friend is quick and easy, just follow the steps below:
1. While in the Chats menu tap on the + icon at the bottom right side of the screen, the “New Chat” window will appear. From there you’ll have three main options to begin chatting:

  • If this is the first time you’ll be chatting with the person in question and they are an OfficeSuite member tap on the looking glass icon at the top right of the ‘New chat’ window and type out their name. Once you’ve found them select their icon and tap OK.
  • If the person in question is not an OfficeSuite member tap on the ‘Invite friends’ icon and invite them to start using OfficeSuite using any of the available sharing options on your device.
  • If you’ve previously had a chat with the person in question they’ll be in the list of your contacts next to the ‘Invite friends’ icon. Simply select their icon and tap OK to begin a new one.

How do I leave a Chat?


1. While inside the Chat you wish to leave tap on the Info icon at the upper right corner of the screen.
2. While you’re in the Info screen tap on the Contextual menu icon at the top right corner of the screen. A drop-down menu will appear.
3. Tap on the ‘Leave chat’ options, a prompt will appear asking you to confirm your choice. Selecting ‘Leave’ will remove you from the chat and it will not be visible in your list of currently active chats.

How do I block a person in Chat?


If you do not wish to speak to a particular user anymore you can block them. Doing this would mean you will no longer receive any chat notifications from them. This is done in the following way:
1. While inside the Chat with the person you wish to block tap on the Info icon at the upper right corner of the screen.
2. There you’ll find a list of the participants of the chat, tap and hold on the name of the person in question until the option to Block them appears. Tapping on it will block the user.

How do I send a file in chat?


1. While inside the chat with the person you wish to send a file to tap on the + button at the bottom right side of the screen.
2. A window will appear listing your Internal shared storage, all cloud accounts attached to the account, FTPs, Local Networks, as well as your default Downloads folder. Navigate to where the file in question is housed and tap on it.
3. If the file is already saved on your MobiSystems Drive account it will be sent in chat. If it isn’t, a window will appear prompting you to upload it there first before it can be sent.

GDPR Compliance


We recently updated our Privacy Policy and Terms of Service to clarify how we protect your personal information in keeping with the EU’s new General Data Protection Regulation (GDPR).

Users who have created OfficeSuite or File Commander accounts in order to use some extra features may also review our Account Privacy Policy.

Our updated policy provides more details on:

  • the information that we collect;
  • how we use this information, why we store, and why we retain it; and
  • how you can request that your information is updated, corrected, or deleted.

For maximum transparency and a dialogue on the subject users are welcome to contact us at privacy@mobisystems.com with any questions or concerns regarding their privacy and personal information or to request their personal data to be deleted.

How do I delete my OfficeSuiteNow account?


Deleting your account from either OfficeSuite or File Commander is easy to do but some important notes need to be made beforehand. Both your OfficeSuite and File Commander logins are tied to a single account on our OfficeSuiteNow service. This is important to know because deleting your OfficeSuiteNow account will delete all of your File Commander and OfficeSuite accounts. Deleting one without the other one being deleted as well is not possible.

With that being said, below we’ve detailed the ways to delete your OfficeSuiteNow account:

1. You need to be logged into either your OfficeSuite or File Commander account. The process for both apps is identical.
2. Open the Navigation drawer by either swiping from left to right or tapping on the Hamburger icon at the top left edge of the screen.
3. At the top of the Navigation drawer is your account information, including your name, email and profile picture. Tap on either of those to access the My account settings menu.
4. At the bottom of the My account menu is the More Settings option. Tapping on it will redirect you to the OfficeSuiteNow.com website.
5. From there scroll to the bottom of the screen where you’ll find the Delete Account option. Tapping on it will display a prompt providing you with important information regarding what will be lost if the account is deleted. Tapping on the Delete Account button will finalize the process.

Another way to delete your account is directly logging into the OfficeSuiteNow website from your browser. The following process is identical with Step 4 of the process detailed above.

What’s a shareable link and how to create one?


Shareable links are a very practical and quick way to share important documents with others. Rather than attach the document to an email or share it via a messenger here you create a URL to the document in question and share it. Here’s how this is done:

1. Shareable links can only be created for files saved on MobiSystems Drive, so make sure the document in question has been saved there first.
2. Navigate to the folder where the document is housed in.
3. Once there, you’ll see that the file in question has a contextual menu on its right side, tap on it.
4. A drop-down menu will appear featuring various options. select Get shareable link.
5. Upon pressing the option a link to the document will be automatically copied to your clipboard.
6. Share the link wherever you wish by pasting it.

What is the Manage Versions option and how to use it?


The Manage Versions option allows you to use previous versions of a document that’s saved on your MobiSystems Drive account. Every time you make modifications on a given document and save them, that’s a new version that you could go back to at any time, even if the current version available on the Drive is vastly different. Here’s how this is done:

1. Make sure the document is saved on MobiSystems Drive for the feature to work.
2. Once that is done, tap on the contextual menu on the right side of the specific document.
3. From the drop-down menu select the Manage versions option.
4. This will show you the Version History of the file. The newest version will be on the top, below it the older one and so on until at the very bottom will be the very first version. Tapping on the version you wish will open it. From there you can save it or reuse it as you see fit.

Licensing plans, what do I need to know?

Licensing Plans


OfficeSuite’s subscription plans provide users with the choice to purchase the license that best suits their needs and scale. Below we've detailed the steps needed to purchase each.

Personal


The Personal license is well suited to individuals who need flexibility when working with their documents. To that end the Personal plan gives access to OfficeSuite on 1 desktop, 1 phone and 1 tablet so you can always work and manage your documents, regardless of the device. Buying a Personal plan is easy, here’s how:

1. Log in to OfficeSuite using the email you wish to be the master account for the license. This is done by a tap on the drawer icon at the top left side of the screen.
2. Once logged in, tap on your profile photo or the name/email below it. This will open the My Account screen.
3. On the bottom of the screen is the More Settings option, tap on it. This will redirect you to the OfficeSuiteNow website where you can make the license purchase.
4. When you’re in the OfficeSuiteNow website tap on the drawer icon at the upper right corner of the screen and select Plans.
5. In the Plans screen you will be presented with the different licensing plans, tap on the Personal license and then on Buy Personal.
6. This is where the license purchase itself takes place. After it concludes the transaction will be finalized and you can begin using your Personal license.

Group


The Group license is well suited to families or small organizations and provides five seats. That's 1 desktop, 1 phone and 1 tablet per seat/user. Here's how to get one:

1. Log in to OfficeSuite using the email you wish to be the master account for the license. This is done by a tap on the drawer icon at the top left side of the screen.
2. Once logged in, tap on your profile photo or the name/email below it. This will open the My Account screen.
3. On the bottom of the screen is the More Settings option, tap on it. This will redirect you to the OfficeSuiteNow website where you can make the license purchase.
4. When you’re in the OfficeSuiteNow website tap on the drawer icon at the upper right corner of the screen and select Plans.
5. In the Plans screen you will be presented with the different licensing plans, tap on the Group license and then on Buy Group.
6. This is where the license purchase itself takes place.
7. Once this is done you’ll have 5 seats in total, one for yourself and 4 others which can be sent out. This is done by a tap on the Dashboard option from the same drawer icon mentioned in step 4.
8. From the Dashboard menu tap on Add Seats and enter the emails of the users you wish to add to your license. They will receive an email prompting them to join.

Business


The Business license is well suited to large organizations and provides scalability in the forms of adjustable number of seats (between 1-200). That’s 5 desktop, 5 phones and 5 tablets per seat. The number of seats can be increased or decreased at any time. Purchasing a Business license is easy, here’s how:

1. Log in to OfficeSuite using the email you wish to be the master account for the license. This is done by a tap on the drawer icon at the top left side of the screen.
2. Once logged in, tap on your profile photo or the name/email below it. This will open the My Account screen.
3. On the bottom of the screen is the More Settings option, tap on it. This will redirect you to the OfficeSuiteNow website where you can make the license purchase.
4. When you’re in the OfficeSuiteNow website tap on the drawer icon at the upper right corner of the screen and select Plans.
5. In the Plans screen you will be presented with the different licensing plans, tap on the Business license and then on Buy Business.
6. Here’s where you set the number of initial seats on the license, as well as finalize the purchase.
7. Once the purchase is complete you can go ahead and send out the additional seats This is done by a tap on the Dashboard option from the same drawer icon mentioned in step 4.
8. From the Dashboard menu tap on Add Seats and enter the emails of the users you wish to add to your license. They will receive an email prompting them to join. This is also where you can increase or decrease the number of seats.

How do I restore my purchase?

When you purchase an app on an app store, the app is tied to your app store account. This means you can reinstall apps on new or reset devices. To restore File Commander Premium without paying for it again:
1. Login with the Account associated with your purchase in that app store to Install, Enable or Open the app.
2. Tap the in-app ‘Go Premium’ button. A message confirms 'You already have Premium' and the app activates in a moment.
App store purchases do not require a license or other key.
How do I restore a purchase made in MobiSystems' web store?
1. Go to Settings in the sidebar menu in the app
2. Enter the received activation key in ‘Redeem code for Premium’.
If you are unable to restore your purchase, please contact us for further assistance.

How do I hide files/folders?

You can view hidden files in File Commander Premium. To designate a file or a folder as hidden:
1. Go to Settings in the sidebar menu
2. Tick 'Show hidden files and folders'
3. Rename the file to begin with a period (.) and confirm.
To show/hide hidden files or folders toggle the 'Show hidden files and folders' checkbox in the settings menu.

How do I use Secure mode?

Secure mode allows you to hide and encrypt your files and folders using advanced AES 256bit encryption. Secured files are invisible and unreadable out of File Commander.
To secure a file/folder
1. Go to the 'Secured files' category on the Home screen. If the category isn't there you can add it manually from the + button at the bottom of the customizable Home screen grid.
2. Enter and confirm a unique passphrase.
3. Browse through your files and tap the Locker icon to secure it.
The file/folder is now inaccessible in third-party apps. Exit Secure mode to hide secured files/folders in File Commander.
To reset your passphrase
1. Go to Settings in the sidebar menu
2. Tap 'Reset passphrase'
Files secured with the current passphrase will remain inaccessible in third-party apps, and in File Commander. These files will not be deleted from the device. To regain access, you can either unsecure the files before changing the passphrase, or revert to the current passphrase later.
We do not have access to your passphrase and are not able to assist in restoring the passphrase or files.

How do I search with File Commander?

File Commander provides both local and global search. Local search is used to locate files in the same folder you're currently browsing. The Global search feature, accessible from the main File Commander menu, will help you quickly find files and folders on your Android device, as well as connected local networks, FTP/FTPS servers, and cloud accounts. Typing will initiate a dynamic search with as little as one character, allowing you to search for partial file and folder names. You can also search for file types by typing in the file extension (ex. '.doc').

How do I move files from one folder to another?

You can copy or move any number of files to any accessible folder on your device, memory card or cloud account.
1. Open File Commander and go to 'Internal storage'
2. Locate the file you want to move and long hold to select it. You can select multiple files.
3. Tap the menu in the upper right-hand corner > Move
4. Browse to the folder where you want to move the file and tap on the OK button.

How do I save files in the external SD card?

To grant write access to the external SD card in Android 5 and higher versions
1. Open File Commander and mount the SD card to the device.
2. Tap the SD card from File Commander home screen or the sidebar menu.
3. Tap 'Grant write permission' . A system folder chooser dialog will appear. For most users its initial state is blank. If so, tap the menu in the upper rightmost corner and select 'Show SD card' .
4. Tap on the SD card from the list on the left-hand side.
5. Tap 'Select SD card' on the bottom of the screen. Do not navigate to any sub-folder before tapping the button.
In Android 6.0, go to device Settings > Apps > Permissions to grant the app the required permissions before following the steps above.
In Android 4.4.2, you can save files in the internal storage and then move them to your SD card following the 'How do I move a file?' walkthrough above.

How do I convert files?


One of the aspects making File Commander so handy is the ability to quickly convert files in hundreds of formats, this can be done in one of two ways.

1. Long tap

  • Long tap on the file you wish to convert.
  • You’ll be presented with a new set of options for the specific file on the top right side of the screen. One of these has an icon with two arrows pointing in opposite directions, this is the Convert button.
  • Tap on it and select the desired new format for the file.

2. Convert menu
  • Go to the FileCommander Home screen.
  • In the features grid there you’ll find the Convert file menu. If it’s not visible, tap on the + icon at the bottom of the grid and select it from the menu to be visible in the grid. After you’ve added it to the grid tap on it.
  • Navigate to the destination housing the file you wish to convert. Tapping on it will prompt you to select a new format for the file.

Several important things to note when converting files.
1. Each conversion costs a single Conversion Credit. These are bought separately as an in-app purchase and upgrading to Premium will not grant any conversion credits. The number of remaining conversions is shown in the Conversion menu.
2. Conversions require a strong internet connection, an unstable one might interrupt the process and forfeit the Conversion credit.

How do I use the Screen Sharing feature?


File Commander's Screen Sharing is a great tool to save time and coordinate your work with others on the same Wi-Fi network.
To host a Screen Sharing session:
1. Tap on the Screen Sharing icon from the tiles on the Home page. If the icon is not visible click on the + icon at the bottom and add it to the grid.
2. After entering the Screen Sharing menu you will be greeted with two buttons at the bottom of the screen, 'Join local screen sharing' and 'Share your screen locally'. Tap on the later.
3. A prompt will appear notifying you that anything on your screen will be broadcasted locally. Tapping on 'Start now' will initiate the Screen sharing, at which point you will become visible to the rest of the participants of the session.
To join a Screen Sharing session:
1. Tap on the Screen Sharing icon from the tiles on the Home page. If the icon is not visible click on the + icon at the bottom and add it to the grid.
2. After entering the Screen Sharing menu you will be greeted with two buttons at the bottom of the screen, 'Join local screen sharing' and 'Share your screen locally'. Tap on the first one.
3. Your device will start scanning for other devices that are sharing their screens on the same Wi-Fi network. The host will not become visible until they've initiated the session, at which point they will become visible and you can connect by tapping on their profile.

How do I add a Cloud account?


Having a cloud account connected to your File Commander account is a great way to have your files wherever you go, regardless of device. Adding an account is done by:
1. Select the 'Add account' option with the cloud icon from the Navigation drawer on the left.
2. Doing this will show you the available cloud providers that can be added to your account. Tap on the provider you have an account on, enter your credentials and tap 'Authorize'. Note that you can have more than one account per provider.
3. After your account has been successfully added it will appear in the Navigation drawer, as well as the grid on the Home page (this can be toggled on or off from the + icon at the bottom of the grid).
An important thing to mention is that business and enterprise cloud services, as well as 2-step verification accounts are not supported.

How do I change the Theme?


Switching between FileCommander’s themes is a great way to keep it looking fresh and new again. The default theme is the Light one, but you can easily switch to the beautiful Dark theme in just a few steps, this is done by:

1. Go to the Settings menu at the bottom of the Navigation drawer to your left.

2. There you’ll be presented with many options about all sorts of FileCommander features, tap on the Change theme option.

3. A popup window will appear giving you the option to switch between the Light and Dark themes. Select the one you like the most, you can always change it back again later.

How do I restore deleted files?


One of the many practical Premium features in FileCommander is the ability to quickly restore previously deleted files. This is done by:

1. Go to the Recycle bin menu either from the Navigational drawer or the grid on the Home page.

2. Files that have been deleted in FileCommander will be shown there and can be restored in two ways, these are:

  • Restoring all files in the Recycle bin - This is done by tapping on the Contextual menu at the upper right corner of the screen and selecting the Restore options, this will place the file back in its original destination in your Internal storage. Similarly, if you wish to completely remove these files select the Empty option.
  • Restore files on an individual basis - A tap and hold on the file you wish to restore from the list of other deleted files will result in a new set of options appearing at the upper right corner of the screen, namely Empty and Restore. The first will completely remove the file from your device, while the later will remove it from your Recycle bin and place it back to its original destination in your Internal Storage.

Several important things to note:
  • Files deleted from Cloud accounts or outside FileCommander cannot be restored using the Recycle bin.
  • The Recycle bin is a Premium feature and, as such will not be available to users who haven't upgraded to Premium.

How do I cancel a Trial Subscription?

If you are currently using a Trial version of our app and you haven't been charged yet, please follow the steps below to cancel your trial and subscription:

  • On your Android phone or tablet, open the Google Play Store.
  • Tap Menu and then Subscriptions.
  • Select the subscription you want to cancel.
  • Tap Cancel subscription.
  • Follow the onscreen instructions.
If you uninstall the app without cancelling your subscription, you will still be charged in the end of the trial period and each new billing cycle.

How do I convert to PDF?

Convert to PDF

Viable file formats for conversion to PDF are Word, Excel and ePub documents. There are four ways the feature can be accessed.

  • Via the Create Document menu from the Hamburger icon in the top left side.
  • Through the Create Document button at the bottom right side of the screen across various menus. This will lead you to the Select file menu listing all your Cloud accounts, Internal Storage, FTPs, Local Networks, as well as your default Downloads folder. From there simply navigate to the folder where the file you wish to convert is stored.
  • A tap and hold on any document viable for conversion will show a number of new options in the top part of the screen. Tapping on the Contextual menu will show a drop-down menu from where you can select Convert.
  • A simple tap on the document you wish to convert will show a prompt asking you to initiate the conversion.
Convert from PDF

PDF files can be converted to any Word, Excel or ePub format. This can be done in a number of ways:
  • Via the Create Document menu from the Hamburger icon in the top left side.
  • Through the Create Document button at the bottom right side of the screen across various menus. This will lead you to the Select file menu listing all your Cloud accounts, Internal Storage, FTPs, Local Networks, as well as your default Downloads folder. From there simply navigate to the folder where the file you wish to convert is stored.
  • A tap and hold on any document viable for conversion will show a number of new options in the top part of the screen. Tapping on the Contextual menu will show a drop-down menu from where you can select Convert.

How do I begin a scan?

Scanning documents using your device's camera is one of the most practical and feature-rich functions of the PDF Extra, giving you a variety of options to fine-tune and optimize your digitized documents. Starting the proccess of scanning a document can be done in two ways, the first is via the Create Document menu from the Hamburger icon in the top left side.

The other is through the Create Document button at the bottom right side of the screen across various menus.

After starting the Scan feature you will be redirected to your device's camera menu where you can digitize the document of your choice.

The Trial ended and I was charged. How to cancel the Subscription and get a refund?

  • There's a 7-day trial period in which you can evaluate our PDF Extra Premium. After the trial expires and the subscription plan goes active, your account is automatically charged. You can still cancel your subscription so it doesn't renew for the next billing cycle. You will continue to have full premium access until the end of the current billing cycle.
  • To cancel the recurring payment, please visit Google Play subscriptions center on your device. More info is available HERE

Are there any Free features?

Of course the Free version of the app has limited capabilities, but still it helps users to:

  • Scan to PDFs
  • Export to Image
  • Annotate
  • Read & Print
  • Has an Integrated File Browser
  • Use 5GB of MobiSystems Drive cloud storage for free

How do I use the dictionaries in offline mode?

  • To download the database for offline use, open your dictionary and go to Settings -> Enable Offline Content. The database downloads on the device provided that you have a valid license and an active internet connection.
  • There's also an Enable Offline Mode toggle switch at the upper right corner of the dictionary screen.

The audio pronounciation does not work.

  • Android dictionary apps in Trial mode require an active internet connection for some features such as audio to work. Free dictionaries offer a one-time payment option for users wanting to upgrade for audio pronunciation and offline use.
  • In iOS apps , check the small side switch. Some devices use the Side Switch to either lock the screen orientation or override the device volume controls to set to mute. While the app is running, check whether the side switch is in the up or down position. In the down position you can see a red marker which means the switch is ON. If ON, switch it back to OFF and see whether sound is returned to the app. Press the volume UP button afterwards to ensure the sound is at an audible level, and re‐test the app.
    Make sure you are using the full version of the app. You may have to go to Settings -> Restore purchases to confirm the Apple ID used to purchase the app.
    Try updating or reinstalling the app.
    Please contact us for further assistance with persistent sound issues.

How do I switch between languages in bilingual dictionaries?


In bilingual dictionaries (for example English-German or English-Italian) or dictionaries featuring more than one entry list (such as Dictionary & Thesaurus) you can easily switch between either entry list with a single touch. This is done from either the Home page or the Dictionary menu, at the top of the screen below the search bar there’s an icon with two arrows pointing in opposite directions. Tapping on the icon will change the entry lists, the currently active language/entry list will always be on the left, while the inactive one on the right.

How do I create folders in the ‘Favourites’ menu?


The Favourites menu is a great way to structure and organize your studies, especially if you create folders for the various entries (creating separate folders for adjectives and verbs, for example). This is done in the following way:
1. Tap on the Folder icon at the upper right corner of the Favourites menu.
2. A dialog window will appear asking you to name your new folder.
3. After you’ve created the folder you can add words in it by tapping on the context menu next to each entry that has been added in Favourites (the icon with the three dots on top of each other at the right of each entry).
4.A drop-down menu will appear, tap on ‘Move to’ and then select the preferred folder and tap ‘ok’.

How do I adjust the font size?


Increasing or decreasing the font size is done from either the Word of the Day menu or while you’re viewing an entry, this is done by:
1. Tap the ‘A’ icon at the upper right corner of the screen if you’re viewing an entry. The same icon can be found in the contextual menu of the Word of the Day feature.
2. A slider will appear allowing you to adjust the font size as desired.

How do I restore my Premium purchase on iOS?


Restoring your Premium purchase of a dictionary on a new Apple device is quick and easy:
1. Sign in to the iTunes account the purchase was made from originally.
2. Download the Free version of the dictionary from the App Store and open it.
3. Tap on the Hamburger icon at the top left side of the screen to show the drawer menu.
4. Scroll down to the Setting menu and open it.
5. Tap on the Restore purchase option.

How do I set my default dictionary for the Tap to Translate feature?


The Tap to Translate feature is very helpful for looking up words while studying, working or simply using other Android apps, but in cases when you have more than one MobiSystems dictionary installed you must set which one will be the default for the function. This is done as follows:

1. Open the Slide-in Navigational menu on the left side of your dictionary.
2. Scroll down and tap on Settings.
3. Open the Tap to Translate option.
4. Open Choose Dictionary and select the one you wish the function to use from the list of installed MobiSystems dictionaries on your phone.

Note: Only dictionaries with the 9.0 update onward will be available for selection.

How do I use the Tap to Translate feature?


Tap to Translate allows you to use your dictionary of choice to look up words in any other Android app in just a few taps. This is done by:
1. Tap twice on the word you wish to lookup.
2. Options will appear above the word you’ve selected. Tap on Copy.
3. Depending on your Tap to Translate Prompt type settings one of two things will happen:

  • If you’ve selected the Icon options your dictionary of choice’s icon will pop up somewhere on the screen. Tapping on it will redirect you to the dictionary to see the word’s meaning.
  • If you’ve selected the Immediate option you will be instantly redirected to the dictionary to look up the word’s meaning.

How do I change my Theme?


Changing your Theme is a great way to keep your dictionary looking fresh and colorful. This is done by:

1. Open the Slide-in Navigational menu on the left side of your dictionary.
2. Scroll down and tap on Settings.
3. Tap on Color Theme and select the one you wish.

Core functions

Supports several mail accounts (max. 2 in the free version).

Supports standard Internet mail protocolos: POP3, IMAP, SMTP; as well as Microsoft’s EWS protocol for Exchange.

Main window shows all folders selected for synchronization at a glance.

Messages are loaded one “page” at a time as needed, scroll to bottom to load more.

Supports GMail – like way of working with email, when old messages are never deleted from the server.

Mail check time is independent of the number of messages (my Gmail account has over 100,000).

Supports viewing plain text and rich text messages, including embedded images.

Supports rich text formatting when composing messages including the signature (bold/italic/underline, font size, font color, embedded images, typeface).

Fast attachment loading, attachment cache.

Flexible mail check scheduling.

Sound, LED, vibration notifications for new mail and errors. Per account notification options.

Silent mode for nights and weekends.

Preloads new message text and attachments (up to specified limits) when checking mail. Full message text is loaded on demand, when a message is viewed.

Can load full message text and attachments if put into background (pressing the Home key).

Support for SSL and TLS encryption.

A home screen widget with unread / total message counts that can be set to an account or a specific folder, and a message list widget. Both have several built-in themes.

Separate settings for WiFi vs. mobile network (including a separate outgoing mail server setting for WiFi, if needed).

IMAP: IDLE (push email), instant incoming message notifications (if supported by the server).

IMAP and EWS: messages can be moved between folders.

Smart Folder for quickly browsing messages that might need attention.

Per-folder color indicators.

Message navigation without leaving the message view (two variations on swiping).

Swipe actions in message list.

Swipe navigation between messages.

Android Wear smart watch support.

Calendar sync for Exchange accounts.

Push mail for Exchange accounts (Pro version only).

Contact sync for Exchange accounts.

Message grouping (conversations).

What are the options for deleting messages?

There are three methods to delete messages.

The choices are: “Move to Deleted folder first” / “Delete from the server immediately” / “Hide in the app, keep on the server”. The initial default setting is “Move to Deleted”.

When using IMAP, you can synchronize the [ Deleted ] folder with the server if you like. With EWS, this is always the case.

Deleting messages from Gmail requires that they first be moved into the Deleted folder, which in turn has to be set up to synchronize with “[Gmail]/Trash”. When setting up a Gmail account, AquaMail sets this up automatically.

For POP3, the Deleted folder is local, so don’t forget to empty it from time to time (this will delete messages from the server).

The default delete method is specified under “Options and folders” / “Account options” separately for each account (long press on the account in the main screen to open). The setting is called “Deleting messages”.

Changing the default changes the icon you see when viewing a message or when selecting several messages in a message list.

You can apply a non-default delete method in a message list by using the menu (or the “three dots” button).

So for example, you can keep the default method as “Move to deleted”, and if you see spam messages you’d like to delete immediately, select them, then use the Menu / Overflow button and choose “Delete now”.

How can I delete messages in AquaMail without deleting them from the server?

Each account has a setting for the default way to delete messages. The initial setting is “move to deleted first, delete from server when purging the deleted folder”.

To change the default: long press on the account in the main screen and choose “Options and Folders”, then “Account options”.

Tap “Deleting messages” and choose “Hide in the app, keep on the server”.

This will change the default action icon for deleting messages from this account to “hide”.

Hidden messages can be restored by using the menu in the message list view. They will be also automatically deleted from the app at a later point to reclaim storage space.

Note that it’s not really necessary to delete messages from the app — old messages are automatically deleted over time without affecting the server, keeping storage usage under control. The default is to keep 250 most recent messages per folder (and can be changed in each account’s Folders and Options as “messages to cache”).

How do I access server side folders?

This is only possible with IMAP or EWS (POP3 does not support access to individual folders).

There are two ways to access folders from AquaMail: on an “as needed” basis, or by setting certain folders to sync (keeping them up to date, just like the Inbox).

“As needed”: Start from the title bar or the side bar of any other folder’s message list, there is an item labeled “Other folders…”. This item is also present when moving messages between folders, and also, on tablet sized devices, in the account list.

When accessing folders this way, recently accessed ones will be shown in the folder view (dropdown or side bar) and the account list. They are removed from the recent list automatically, over time, or you can long press on a “recent” folder to clear it. To change how long the app keeps recent folders and how many, please see app settings -> account list.

To enable or disable the “Other folders…” entry in the account list, please long press on an account, choose “Options and Folders”, then “Account options”, scroll to the end and enable “Show Other folders…”.

“Setting to sync”: You can set any folder or folders to sync (every time the app checks mail in the account), which will also make it always visible in the account list (“main window”) for easy access.

Long press on the account in the main window, choose “Options and folders”, then “Folders”. Or choose “Manage folders…” next to where “Other folders…” was. Tap a folder, choose how it should be synced (most likely “Sync, plain folder”).

To clear a folder’s “set to sync” setting, go back to this screen and choose “Do not sync” for a folder you don’t need to be kept up to date all the time.

There is a “+” icon on this screen (“Manage folders…”) to create a server folder.

If you delete any folders that are set to sync in the app (using web mail, or another mail app), please bring up Account Options / Folders in Aqua Mail to sync its folder list with the server.

How to change the order of accounts in the main window?

Account are initially sorted by name.

To move an account within the list, long press on it, then choose “Change order” from the popup menu.

Enabling message zooming and auto-fit

To access this feature, please go to Settings>Message view and enable Browser-like zoom and Auto-fit

When viewing or composing email, the font is too small

While viewing or writing email, adjust the font size using the volume keys. The setting is remembered, so if done accidentally, you might need to readjust the font.

Or you can use Menu -> View -> Smaller / Larger font.

In two-panel mode (on tablets), this is how you can adjust font size for the account list (left panel) while the volume buttons go to the right panel (message list).

Also on tablets, the Menu that refers to the left panel in two panel mode is going to be the famous “three dots icon” in the app’s “action bar” (top right corner of the screen).

What is the Smart Folder?

The Smart Folder shows messages which, over a selectable time period: 1) were sent (this is the date/time in the header); 2) were read, including read in other apps (for IMAP).

3) or are unread, no matter what their date/time is.

You can also include starred messages in this list, please see app settings under Smart Folder or the navigation drawer (side panel) in the smart folder’s message list view.

In other words, this is the list of messages that might require attention, or that you might need to come back to. This folder is enabled by default, but can be disabled in the app’s settings.

Per-folder color labels are also enabled by default, but can be disabled in settings.

To assign a folder a different color, or to set whether it’s included in the the Smart Folder, please do this: 1) long-press the account in the main window 2) choose “Options and folders”, then “Folders” 3) scroll to whichever folder you wish to change 4) long-press the folder or tap the settings icon to the right of the folder’s name

Why is there star between the unread count and the total count for some folders?

A folder is marked with a star (e.g. “3 * 100”) when it contains new, just received, messages. Viewing the folder’s message list resets the star. This lets one keep track of which folders need attention.

How do I enable Push mail?

Push must be enabled (configured) in 3 places: (1) for the entire app, (2) for the specific account, and (3) for the specific folder(s).

Given the app’s default settings, usually only step (2) is necessary to enable push mail for an account.

(1) For the entire app: This is enabled by default, but please see app settings -> mail, receiving.

(2) For the account: This is off by default.

Long press on the account in the main window (account list) and choose “Options and Folders”, then “Account options” and you’ll see it.

(3) For the folder(s): This is enabled by default for the main Inbox folder, but is disabled for other folders.

Long press on the account in the main window (account list) and choose “Options and Folders”, then “Folders”.

Find the Inbox (or whatever other folder), tap the folder name and set it “to sync”, then tap the gears (settings) icon on the right or long press on the folder name.

You’ll see a popup window with options specific to this folder, including push mail.

In addition, there is an account level option to restrict push mail to WiFi (e.g. use Push mail over WiFi when at home or at work, but avoid wasting mobile traffic and battery power while en route). To access, please long press on the account -> options and folders -> account options, it’s right next to the “enable push mail” checkbox.

Notification icon in IMAP Push mode

This is required by Android for apps that need to stay in the background for extended periods of time, to avoid being “killed” by the system. You definitely would not want that for push email.

AquaMail tries to do things “by the book” and therefore follows this.

There is way to remove the notification in the app’s settings (the setting is under “Look and Feel”). When the notification disabled, the app will use its own tricks to stay in memory and avoid getting killed.

Can I make the app start in the Smart Inbox or some other folder?

Please see the app’s settings, then look under “Look and Feel”, the setting is called “Start the app in…”.

Gmail's new authentication, OAUTH2

OAUTH2 is Google’s preferred method for apps to log into your account, where a mail app doesn’t need to know, store, or transmit the password. They’ve been gradually enforcing by turning off regular login / password authentication.

When adding a new account, Aqua lets you pick “Gmail or Google Apps” as an account type.

Then you can choose a Gmail account already present in the device’s system settings (under accounts), Aqua will ask for your permission to access the account’s email messages, and that’s all. No need to re-enter your password into AquaMail.

Or you can choose “Other…” and Aqua will take you to Google’s web site for authentication (right in the app, in a window). You will need to enter your password there, but Aqua won’t see it or use it. Just like with a system account, you will need to grant permission for the app to access your email messages.

Gmail accounts already existing in AquaMail prior to 1.5.1 can be switched to OAUTH2 without losing any account data or settings.

First, make sure that the app has checked mail in this account at least once, so it can detect that it’s a Gmail (or Google Apps) account.

Second, long press on the account, choose Account setup, and you should see a green panel with a prompt to upgrade. Once an account has been switched from login / password to OAUTH2, there is no going back, so might make sense to create backup first (Menu -> Backup & Restore in the account list).

How can I see the full list of message recipients?

When viewing a message, tapping on the header switches between brief and full header modes.

The full mode shows all message recipients, while the brief mode is optimized to be just two lines tall.

Is there a spell checker?

On Android 4, the app can use the spell checker built into the system. You can enable it in the device’s system settings, under Languages and Input. Once this is done, spell checking will be automatically enabled in the compose area.

If the setting is not there – the feature must have been removed by your Android device manufacturer from their flavor of Android system software. I can’t find it on my Samsung phones (but it’s there, as expected, on a Sony and an HTC).

On all Android versions, the app can work with Spell Checker by FlipDog Solutions, LLC – which is free on Google Play. Once this app is installed, the compose window in mine will have an item in its menu to call the spell checker as an external app.

Swiping between messages

With the default settings, you can swipe between messages.

Optionally, if you turn off app settings -> swiping -> “between messages”, then it’s also possible by swiping on the message headers.

Please see app settings -> message view to change whether “previous” / “next” mean “older” or “newer”.

Finally, when swiping through a message thread (group), the app skips the older messages. If you’d like for swiping to iterate through all messages in a thread, new or old, please see app settings -> conversations -> turn off “smart message navigation”

Printing messages

Use Menu -> Copy/Send/Share/Print -> Send/Share/Print message text when you have a message open. Then choose your printing app from the app selection window (i.e. where to “send” message text).

A variety of printing apps is supported, but I especially recommend Cloud Print by Paolo Fernandes, which can print formatted messages, including images.

Version 1.4 has support for Google Cloud Print, which is built into Android since version 4.4. The relevant menu item in the same place, under Copy/Send/Share/Print.

Setting a signature

This is a per-account (not app-level) setting, so that each account can have a different signature (corporate / personal / etc.) 1) long-press an account in the main window 2) choose “Options and folders”, then “Composing and Sending”.

3) The signature setting is on the next screen.

Setting a BCC to self

This is a per-account (not app-level) setting.

1) long-press an account in the main window 2) choose “Options and folders”, then “Composing and Sending”.

3) The “BCC to self” setting is on the next screen.

Can I exclude a particular account from scheduled mail checks, without having to delete it?

Long press on the account name in the main window – choose “Options and folders” – then “Account options” – clear “Scheduled sync” and “Enable IMAP Push”.

Changing an account's password in the app

Long press on the account (in the account list), choose “Account setup”, enter the new password, press Next.

When composing a new message, not all accounts are available in the account list

Most likely, some accounts don’t have an outgoing mail server configured.

Long press on the account name in the main window – choose “Account setup”, then “Manual”, “Next”, and make sure there is an outgoing server configured.

Requesting a 'read receipt'

The app supports requesting a “read receipt” when composing messages. This is in the menu.

Note that not all apps support read receipts on the receiving side. My app does not (yet), and neither do Gmail (Android or web), iPhone Mail (as reported by a user), built-in Android Email (the stock one from Google, manufacturer-enhanced versions may differ).

Moving messages into spam folder

The app supports an easy way of moving spam into the server’s spam folder (for IMAP accounts only, as POP3 does not provide server folder access).

1 – Long press on the account, choose “Options and Folders” then “Folders” 2 – Scroll down to the server’s Spam folder (for Gmail, that’s “[Gmail]/Spam”).

3 – Tap the spam folder, choose “Sync as spam” or “Spam, do not sync”.

Now the menus in message list mode (when one or more messages are selected) and message viewing mode will have an item to move message(s) to spam.

How can I disable scheduled mail checking in the background?

Please see the app’s settings, under “Receiving mail”: “Scheduled mail checking” and/or “Enable IMAP Push”.

How can I change account type between IMAP and POP3?

An account’s type (POP3 / IMAP) cannot be changed once the account’s been set up.

Is there a way to save sent messages on the server?

Yes, the app can upload sent messages to an IMAP folder. There is also a setting for “BCC to self”.

For most IMAP servers, this should be configured automatically. If it was, you should see a color “label” on the left side of the account’s “[ Sent ]” folder in the account list.

To configure manually: 1) long-press the account in the main window 2) choose “Options and folders” then “Folders”, tap the server’s sent folder, choose “Sync with [ Sent ]”.

Note that some servers (e.g. Gmail) automatically save all outgoing email without the application needing to upload them. The app will be pulling down, rather than uploading, your sent messages.

Why are messages loaded using POP3 not marked as read on the server?

POP3 has no support for marking messages as read or unread. Some mail services mark messages as read once they’ve been downloaded by a mail application, some do not.

Why are messages loaded using IMAP get marked as read all by themselves?

Can happen if you mix IMAP (in Aqua Mail) with POP3 (in another mail app, say Outlook for Windows).

POP3 has no support for marking messages as read or unread. Some mail services mark messages as read once they’ve been downloaded by a mail application, some do not.

IMAP does have support for syncing the read/unread per-message state.

So what can happens is: – a new message arrives, is initially unread; – when it’s retrieved with Outlook for Windows (let’s say) over POP3, the mail service will mark the message as read; – since POP3 has no read/unread sync, the message will remain unread in Outlook; – but since it’ll be marked read on the mail server, and IMAP (in Aqua Mail) does have read/unread sync, the message will show as read in Aqua Mail.

Solution: don’t mix POP3 and IMAP. The best way to access an account from multiple email apps is to use IMAP in all of them.

Unread message counter on the app's icon (badge)

Android provides no way to do this that’s 1) standard 2) accessible to third party apps.

And yet, AquaMail does this on recent Sony, Samsung and LG devices (+ ASUS and Huawei added recently), in the manufacturer’s standard launcher, by using unofficial, undocumented functions intended for apps built into the phone.

Please see app settings under “message notifications”.

There are two more options: – Using AquaMail’s “message counter” widget.

The widget has four visual themes and can be configured to “point to” a specific account or a folder. You can find it in the same place as all other widgets, please start by long pressing on an empty spot on the home screen.

– Switching to a third party launcher that has this capability.

Apex Launcher Pro (you will need to enable “External notifiers” in its settings, under Advanced) Nova Launcher Prime (you’ll need to install Tesla Unread, no other configuration is necessary) Smart Launcher (you’ll need to install Smart Launcher Notifications).

Can I send any attachment type or just pictures?

The application can send any type of file attachment. In order to attach something other than an Gallery image, please install a file manager.

Shrinking (resizing) large images (photos) when sending

– App settings -> Composing and Sending -> Shrink large images when sending – Bring up the above screen at least once to enable the feature, and optionally, select a default “target size” which will be applied immediately when you attach an image.

The “large” target size is probably what you’ll want: large enough for computer monitors, and yet producing reasonable file sizes.

– On the compose screen, you will see original and estimated shrunk file sizes, like this: “Foo.jpg 5.2 MB ( ~ 1.4 MB )”, where “5.2 MB” (megabytes) is the original file size, and “~ 1.4 MB” is the estimated shrunken file size.

– You can use Menu -> Shrink images on the compose screen to adjust the already attached images.

* Works on JPEG format images.

* Availability varies with phone hardware, most modern phones / tablets should be OK.

How does the application load attachments?

Attachments are downloaded into the specified folder (by default, /download) as needed. This folder is under your full control, you can remove unneeded files at any time.

When using POP3, attachments are also saved into a hidden folder on the phone’s “large built-in storage” during scheduled mail checking, this is called caching. A cached attachment will be moved into the “/download” folder without having to download it from the server.

When using IMAP, attachments are loaded as needed. There is a setting under account options to preload and cache attachments up to a specified limit (set per message).

Cannot save attachments on the external sdcard

In Android 4.4, Google made a deliberate change that prevents third party applications from saving data on the “real” (external) memory card, on devices that also have a large built-in storage (like a memory card, but built in).

The change affects all third party applications, and there is no way around it – it’s a system policy, and, to reiterate, a deliberate change.

Caching attachments on the external sdcard (microSd)

Since 1.6.2, it’s possible to “cache” attachments on the real microSd card if the phone runs Android 5.0 or higher.

Caching is where attachment files are stored after they’ve been fetched to the phone, just tapping an attachment for viewing does not move the attachment from the cache (this only happens when you use three dots menu to “save” an attachment).

So by and large, the majority of your attachment files, in the normal course of using the app, are “cached”.

To set this “cache” to use the real microSd card, please see app settings -> look and feel -> “Folder for caching attachments” -> set to “On the memory card”.

If this item is not present, then most likely the phone does not have a microSd card or it cannot be accessed in a standard way.

Why does Aqua resize images inserted into formatted text?

Yes, embedded images are resized.

First, they’re not meant to be used for photos and such. That’s what attachments are for.

Second, I ran into an issue in the Android text editor (which my rich text editor is built upon): it doesn’t render any embedded images wider than the screen.

How can I limit the amount of used traffic when there are large incoming messages?

There are settings for how much new message text is loaded when the application performs scheduled background mail checking.

You can also limit automatic message loading that’s triggered when viewing an previously incompletely loaded message.

There are separate settings for WiFi vs. cellular data connection.

App not fetching all recent messages from Hotmail

Symptoms: a Hotmail account shows a few very recent messages, and then there is a large “gap” to 2013 or something.

A known issue that seems to come up pretty often in @hotmail / @outlook accounts.

I guess it’s their ongoing “migration to new servers”.

Please try this: – Long press on the account -> options and folders -> account options.

– Change the “messages to sync” setting from a number based value (“25 messages” etc.) to a date range based value (“last 7 days”, etc.) ( You can refer to the previous FAQ entry just above for screenshots. The part after the screenshot there does not apply. ) – Back out and refresh the account

The number of messages in a folder is suddenly zero, but there are messages in it

For a POP3 account, you might have checked email in a program that’s set to remove downloaded messages from the server. AquaMail displays the number of messages on the server, so seeing a zero is normal in this case.

How can there be 10 / 1 messages - 10 unread, 1 total?

For POP3, AquaMail takes the total message count from the server, and has its own, local unread count.

So, let’s say during a mail check there are 10 new messages, which will be marked as unread since they’re just being downloaded for the first time.

Now by the time of the next mail check, all messages but one are deleted from the server using some other program.

This would give you 10 unread messages in AquaMail, and 1 total, taken from the server.

What is the largest message I can send?

Most mail servers limit message size to about 30-40 megabytes. Considering that attachments are base64 encoded, this means about 25-30 megabytes per message.

What does the 'WiFi in sleep mode' setting do?

A phone or a tablet is can be set to disable WiFi when the screen is off to save battery.

When this setting is on, AquaMail will enable WiFi and try to connect to a WiFi network when waking up for scheduled background mail checks.

How can I make a backup of my mail accounts?

Please use the Menu on the app’s main window and choose “Backup and Restore”. You can back up your account and folder settings, and optionally include the app’s settings.

The backup file is encrypted with a password (of your choosing) which will be required to restore.

The app lets you easily upload / download the backup file to / from cloud based storage (Google Drive, OneDrive, Box.com, Dropbox) and then restore from there. Or you can copy the file yourself, it’s under “backup/AquaMail” on the phone’s “large built-in storage”.

Please note that actual messages are not archived or restored. The app will re-sync them from the mail server(s).

Entering and picking emails (contacts)

AquaMail integrates with the device’s Contacts/People application (which is in turn synced with your device’s @gmail.com account(s) and other accounts you may have configured, such as Google+).

The app will display a drop-down list of matching contacts as you enter them in any of the recipient entry fields (after two characters), matching on names and emails.

You can also press the contact picking button to the left of each recipient entry field to bring up the app’s own contact picker. The built-in contact picker filters contacts by email, has search, and a group tab where you can pick a whole group or individual group members.

It also has a “recents” tab which shows email addresses from recent messages, regardless of their existence in the device’s Contacts/People app, and an Exchange tab (for Exchange accounts) also with search.

It’s also possible to use the system contact picker using the respective entry in the Menu when composing a message (or making it permanent in the app’s settings under Contacts) Since version 1.6.0, the app offers Exchange contacts (from the selected account) in auto-completion (enabled by default, can be disabled by long pressing on the account on the app’s main screen -> Exchange options).

Since version 1.6.1, the app can also offer actual recent emails (not saved in Contacts) in auto-completion (disabled by default, can be enable in app settings -> Contacts).

Saving mail recipients (contacts)

You can save any already entered names/emails when composing a message by long pressing on the contact picking button to the left of the respective entry field. You’ll be prompted for which one to save if there are several.

Also, AquaMail can automatically save all your outgoing mail recipients in the device’s Contact list. This is disabled by default, you can enable it in the app’s settings under Contacts.

When enabled, AquaMail will add all outgoing mail recipients to a separate group, “AquaMail”, which will be created in your device’s primary Google account.

Accessing recent email recipients

The built-in contact picker (a button to the left of each recipient entry field) has a tab with “recents” — email addresses used in a certain number of recent messages, both incoming and outgoing, even if those addresses don’t exist in the Contacts / People app.

This list is built from actual recent messages. When all messages with a particular address have been removed from the device, the address will disappear from the contact picker’s recent list as well.

You can also enable “recents” right in the auto-complete when entering addresses, which will make it unnecessary to bring up the contact picker window. That’s in app settings -> Contacts.

Sending messages to a group

1. Tap a contact picking button to the left of the respective address entry field. In the app’s built-in contact picker that comes up, swipe to the Groups tab, and either select one and all its contacts, or expand and select some of them.

2. Create a dummy contact with a list of email addresses, separated by commas. The app will expand the list and add each email as a separate item. As far as I know, K-9 works the same way.

3. Open the device’s Contacts/People app, open a group, use the menu / buttons / etc. to “Send email”, then choose Aqua Mail from the offered list of apps. Works on stock Android, some manufacturers remove this function.

Where does AquaMail store its messages?

Messages are stored in a database in the device’s internal memory.

Attachments are cached in “large built-in memory” (the one that’s 16GB, 32GB etc.) or since 1.6.2 this can be on real microSd the memory card (Android 5.0+).

How long are old messages stored on the device? How can I delete them?

Usually, old messages are deleted automatically, each folder keeping the most recent 250 messages.

You can specify a different setting in a particular account’s “Options and folders”, either for the entire account, or for a specific folder (use the settings icon on the right side of a folder’s name).

You can also compact the message store deleting old messages by using the menu in the main window.

Can I move AquaMail to the memory card?

No, for a variety of reasons: performance, reliability, security, Android documentation.

Some non-official firmwares will let you move AquaMail to the memory card even through it’s disallowed by the application. This may or may not work, and is not a supported configuration, but you are welcome to try, if so inclined.

New account setup - manual or automatic?

There are two ways to set up a new account: manual and automatic.

Pressing Next after entering your email and password will cause AquaMail to either apply presets for a certain number of popular email services, or to try to guess incoming and outgoing server names based on your email address. This works most of the time, but there may be exceptions requiring manual setup.

Pressing Manual in the account setup window lets you enter all server settings by hand, and the application will use them exactly as entered.

How can I specify an account as default for sending?

Starting with version 1.1.0.7, there is an app setting (under Composing and sending) to specify the default account/alias for new messages.

Other than that, AquaMail remembers the account most recently used for composing mail until the next time. You can always change the account for the current message using a popup/dropdown list.

Replying and forwarding offers to use the same account where the replied / forwarded message was received (can be changed with the drop-down, too).

Linked pictures (images) in incoming messages

With the default settings, the app will not show linked pictures (images) right away, because linked images are often used by spammers to track you.

There is a panel/button just between the message header and its text content. Tap it once to show images, tap again to save the sender’s address as “known” (safe) for future use. The panel/button has help prompts.

You can turn the whole feature off by pressing the settings icon on the right side of the panel, and disabling “Show only from known”.

There is a second level check for this, too – linked images are turned off for mobile data (and enabled for WiFi). You can change this on the same settings screen as in previous point.

Android 5+ and high battery use, 'mobile radio active'

A widespread issue in Android itself affecting a multitude of apps, at random, even Google’s own

Screenshots on the forum:

http://www.aqua-mail.com/forum/index.php?topic=3326.msg16498#msg16498

Discussions elsewhere on the Internet:

https://www.google.com/search?q=Android+mobile+radio+active

Bug report in the Android bug tracker, right now “starred” by over 3000 affected users, with screenshots of this issue in Gmail, Google Play Services, WhatsUp, Hangouts, Chrome, etc.:

https://code.google.com/p/android/issues/detail?id=165558

Google promised that the bug would be fixed in Android 6 (but it does not seem to be, at least not fully, there are screenshots from Nexus 6P in that bug discussion).

Turning off Calendar and/or Contact sync for Exchange accounts

It’s a per-account setting.

Long press on your Exchange account -> options and folders -> Exchange options, and you’ll see it.

Archiving messages

Supported for IMAP / EWS accounts, not POP3

+ Long press on the account -> options and folders -> folders

+ Choose or create your archive folder:

  • For Gmail: use Gmail -> All Mail
  • For Fastmail, iCloud, maybe others: use pre-created Archive
  • For the rest: if there is no archive type folder, tap the “+” icon to create one

+ Tap the chosen folder, choose “Sync as Archive” or “Archive, don’t sync”

+ Assign a swipe gesture for message lists, if wanted: app settings -> swiping -> scroll down to “message list”

+ Assign notification icon, if wanted: app settings -> message notifications -> action icons. I recommend “Delete or archive, depending on the account” if some of your accounts will have “archive” and some won’t.

'Select All' function selects only one screen full of emails, instead of all

“All” can mean different things to different people.

That is not a bug, it’s intentional, so that people do not delete all messages, thinking that they are deleting only those on the screen.

You can change the app’s logic here in Settings -> Message list -> ‘Select “All” means’.

Persistent network errors or the app not checking mail (any phone, with specifics for Android 6+ Doze Mode, Xiaomi MIUI, Huawei, ASUS)

In general, if the app is not checking mail (the default is once every 15 minutes), then the most common culprits are: – For Android 6.0 and newer, its so called Doze mode – Memory optimizer apps and battery optimizer apps (e.g. Clean Master) – Sometimes those are third party apps, sometimes built into the phone’s system software (Xiaomi, Huawei, possibly others) — Android 6 and newer and its “Doze Mode” Doze Mode is where Android will not let apps run in the background as often as they need to while the phone is stationary.

This kicks in after a few hours on Android 6 and sooner on Android 7.

The app will prompt you to “whitelist” (exclude) it from this “Doze Mode” within a day after installing if it detects Android 6 or newer.

To check, please bring up AquaMail settings -> mail, receiving.

If the app is not already whitelisted, there will be a green panel / button / message / prompt asking you to do this.

There are several “battery optimizer” apps (third party or things built into the phone’s software) which deliberately block the ability of apps to access the network or to work in the background.

One such app is Clean Master, I’m sure there are others.

If you use one, please try to “exclude” or “whitelist” AquaMail there.

On Samsung phones please see Phone Settings -> Device Maintenance -> Battery.

You’ll want want the “power saving mode” to be OFF.

And below that, if you scroll down, you do not want Aqua Mail to be listed in “always sleeping apps”. You may want to put it under “unmonitored apps” so it stays out of harm’s way.

There were several reports recently specific to Xiaomi MIUI:

– Apparently MIUI has some sort of “battery optimizer” thing built-in – Which prevents apps from accessing the network when in the background – This is in the phone’s system Settings app -> Additional Settings -> Battery & Performance -> Manage apps battery usage Gmail and a few other apps are already whitelisted there. Not AquaMail though, so this has to be done manually.

— Recent Huawei phones have a built-in “battery optimizer” too.

On my Honor 5C, it’s in the phone’s Settings app -> Advanced settings -> Battery manager -> Protected apps -> and you will want to set AquaMail to “Protected” here.

— ASUS phones too have a built-in “battery optimizer” called “mobile manager”.

The section you want there is labeled “auto-start manager” and Aqua Mail needs to be set to “allow”.

Cannot send emails when device is connected to WiFi (connect / network errors)

If the WiFi in question is something at a hotel, McDonalds, etc. – public WiFi access points are often limited to web browsing traffic and block everything else.

Same often applies to office WiFi networks (corporate IT policies).

New text editor in version 1.14

Version 1.14 has a new text editor (on the compose screen) with these new features suggested by users:

– Lists (with bullets or numbers)

– Paragraph alignment (left / center / right)

– When replying, editing the “original” preserves all formatting, even images

This new editor cannot have a black background for technical reasons, so in the dark theme we made the background a “muted” light gray (the light themes use pure white).

When replying or forwarding, the original message is shown as “( … )”

If you just type your new text and tap Send, the original message will be inserted where the “( … )” placeholder was.

To delete the original message just put the cursor on the next line and tap Backspace on the soft keyboard – i.e. this works just like deleting text.

To “expand” the original message for editing just tap the “( … )”. This will keep all the formatting of the original and it’ll be editable as well.

If you prefer the old editor, the new editor can be turned off in app settings -> composing and sending.

Showing per-folder "total" counts

The app's main screen (list of accounts and folders) received a design update in version 1.16.

As part of this design update, per-folder "total" counts are hidden by default, and only unread counts are visible.

You can restore how things worked before by using app settings -> account list -> show per-folder "total" counts.

Inserting your own HTML code into signature

Requirements: Android 5.0 or newer, app settings -> composing and sending -> use new editor turned on (is the default).

This feature lets you use your own "pre-cooked" HTML code in signature settings.

To use this, first switch the account's signature editor window into formatted text mode if not already done so. There is a button / panel for it above the text input area.

Second, just paste your HTML code into the editor. You should see the "content" of your HTML code with formatting, images, and whatever you have there - and not the "raw" HTML code itself.

If it fails and you see "raw" HTML code instead - please be sure that your HTML code (snippet) is well-formed.

We check for a valid HTML opening tag (with or without attributes) at the beginning and a valid HTML closing tag at the end. The two tags need not be the same.

Green or red 'lock' icon when viewing a message, DKIM and SPF

First, this is new in 1.6.1 and can be turned off in app settings -> message view -> “Show security info”.

What it is:

DKIM and SPF are technologies related to email transmission security.

A green lock tells you that the message you’re viewing was “signed” by the mail server on the sending side and the signature “passed verification” by the mail server on the receiving side (the one hosting your mail account).

In practical terms, it means that the message’s content has not changed while en route.

A red lock tells you that either DKIM or SPF “failed to validate”, so either the message’s content, as received, is not what was sent, or the sending party used a computer which is not “authorized” for sending messages from his/her email’s domain (e.g. a message ostensibly from “billg@microsoft.com” but coming from a computer that has nothing to do with Microsoft).

Even if you get a red lock, it does not necessarily mean that someone’s intentionally tampering those messages with malicious intent: the indicator is purely technical, it just means that your (receiving) mail server decided that the digital signature didn’t validate, could be due to a software bug on the sending or the receiving mail server(s).