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Subscriptions

The steps to cancel your trial subscription or subscription will vary with its origin. Choose your store below. 

Android: 
Windows PC: 
iOS: 

Uninstalling the app will not cancel your trial subscription or subscription. You must cancel your subscription to end your subscription.

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You downloaded and subscribed to PDF Extra via App Store
Apple does not provide a way for developers to view, cancel or refund your order. On your iPhone, iPad: 
  1. Open App Store.

  2. Tap Account.

  3. Tap Manage subscriptions.
Alternatively, 
  1. Open the Settings app

  2. Tap your name, then tap Subscriptions.

  3. Tap the subscription that you want to manage. 

  4. Tap Cancel Subscription.

You must cancel your subscription to end your subscription. Uninstalling the app will not cancel your subsciption. 

For further information on subscriptions, payments and troubleshooting, visit Apple Help

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Third-party seller

You purchased PDF Extra through a third-party seller. 
Refunds for apps purchased from third-party sellers, such as Google Play, Microsoft Store, Huawei AppGallery, Apple App Store, are subject to the Return policy of the seller. 

We have limited access and visibility over subscriptions purchased through a third-party seller. All refund requests must go to the seller from whom you purchased the subscription, because we did not receive the payment. 

Request a refund for a mobisystems.com purchase
  • Outright purchase. You purchased a license on mobisystems.com. If you do not like the product, if it just does not work for you, return it within 30 days of receipt. No questions asked. 

  • Subscription renewal. Mobisystems.com subscriptions renew automatically until cancelled. You may cancel the automatic renewal of your subscription at any time. When you cancel a subscription you will still be able to use your subscription for the time you have already paid.
    You will not receive a refund for the remaining time of your subscription period. 

  • 14-day trial. We offer a free 14-day trial on mobisystems.com. The 14-day trial allows for unrestricted product evaluation. If you would rather not become a Premium user, cancel before the end of your trial and you will not be charged. If you choose to continue using your Premium license past the trial period, your subscription will automatically continue.
    You may cancel any time. When you cancel a subscription you will still be able to use your subscription for the time you have already paid. You will not receive a refund for the remaining time of your subscription period. 

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You would like to have an App Store purchase refunded. 
  1. Go to reportaproblem.apple.com.

  2. Sign in with your Apple ID and password.
Further information is available here.

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What is in the trial? 
PDF Extra Premium is available for trial to eligible users on Microsoft Store, Google Play and Huawei's AppGallery, and Apple App Store. You can test the full range of functions for a limited period. 

What is the duration of the trial? 
The trial period varies between platforms.

  • Android and iOS: 7-day free trial 
    On Android- we offer PDF Extra Premium for 7 days free on Google Play and Huawei AppGallery
    On iOS - we offer PDF Extra Premium for 7 days free on Apple App Store
    The PDF Extra trial unlocks the full range of functions on mobile. 

  • Windows PC: 14-day free trial 
    PDF Extra Premium for Windows PC is available for 14 days free on Microsoft Store. 
    The trial unlocks the full range of functions for 14 days.
What happens when my free trial ends? 
  • If no action is taken, trial users are automatically upgraded to a subscription plan when the trial period expires. If you do not cancel before the free trial ends you will be automatically charged.

  • If you would rather not subscribe, cancel before your free trial ends. If you cancel before the end of the trial, you won’t be charged. 
Why do I need a payment method to start a free trial?
We ask for a payment method to ensure you do not experience any interruption in service after the free trial, should you choose to continue using your PDF Extra Premium license past the trial. 

Can I start the trial without a payment method? 
No, it is not possible to start the free trial without a valid payment method.

How many times can I start the trial? 
The trial is not available to users who have already tried PDF Extra Premium.

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