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Subscriptions

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Cancellations

The steps to cancel your subscription will vary depending on which OS you are using: 

  • You Subscribed to Oxford Dictionary with Translator via Apple App Store
  • You Subscribed to Oxford Dictionary with Translator via Google Play Store
  • You Subscribed to Talk & Translate via Apple App Store
  • You Subscribed to Talk & Translate via Google Play Store
Your subscription will renew automatically until canceled.
When you cancel a subscription, you will still be able to use your subscription for the time you have already paid.

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Please, follow these steps to cancel your trial and subscription: 

  1. On your Android phone or tablet, open the Google Play Store. 
  2. Tap on Menu in the upper rightmost corner. Tap Payments and Subscriptions
  3. Select Subscriptions.
  4. Select the Oxford Dictionary with Translator Subscription. 
  5. Tap Cancel Subscription.
  6. Follow the onscreen instructions. 
Please, do keep in mind that if you uninstall the app without canceling your subscription, you will still be charged at the end of the trial period and each new billing cycle.
For more details regarding the refund policy, please tap here

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You have subscribed to Oxford Dictionary with Translator on Google Play. You can add, remove or edit the payment method for your subscription through your Google account. 

Add a payment method

  1. On your Android phone or tablet, open the Google Play Store app.
  2. Tap Menu, tap Payment methods
  3. Under Add payment method, select the payment method you want to add.
  4. Follow the instructions, and the new payment method will be added to your Google account. 
Add a backup payment method for your OfficeSuite subscription: 
  1. On your Android phone or tablet, open the Google Play Store app. 
  2. Tap Menu, then Subscriptions.
  3. Next to the subscription, tap Manage.
  4. Tap Backup payment method.
  5. Under Other Options, select a payment method to add and follow the instructions.
For further questions, check Google Play Help or contact Google.

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You can change your payment method based on the OS you are using: 

  • Manage your payment method on Google Play. 
  • Manage your payment method on App Store. 
Note that we cannot change your payment method or cancel recurring billing for subscriptions purchased through a third-party seller.

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Refunds

Google and Apple Subscriptions are not eligible for refunds. Therefore we provide a 3-day trial period which allows users to try out our application and cancel the plan before the payment is processed.

Please note that once a subscription is active, your account will be automatically charged at the end of the trial period for the first billing cycle.

In Google Play Store:
To cancel the subscription renewal, please visit the Subscription center in the Google Play Store app > Subscriptions.

In Apple App Store:
To cancel the recurring payment, please visit iTunes App Store subscriptions center. More info is available here: https://support.apple.com/en-us/HT202039



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Google and Apple Subscriptions are not eligible for refunds. Therefore we provide a 3-day trial period which allows users to try out our application and cancel the plan before the payment is processed.

Please note that once a subscription is active, your account will be automatically charged at the end of the trial period for the first billing cycle.

In Google Play Store:
To cancel the subscription renewal, please visit the Subscription center in the Google Play Store app > Subscriptions.

In Apple App Store:
App Store subscriptions are not refundable and this is why we provide a 7-day trial period which allows users to try out our application and cancel the plan before the payment is processed.


You can use Apple's report-a-problem page to request a refund. Apple processes sales and refunds for all iOS, AppStore apps. You can find the link to the page in the confirmation email/receipt or by Google searching for 'Apple report a problem'.

More info how to view and manage your subscriptions is explained here:
https://support.apple.com/en-us/HT202039

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About Free Тrials

Both trials come with different features as well as different time periods, depending on which Translator app you are using. 
You can choose which one you would like to check out. 

  • Oxford Dictionary with Translator
  • Talk & Translate

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The Free trial for the Oxford Dictionary with Translator app comes with a 3-day trial period. You will be able to use the Offline mode, which will provide access to the genuine Oxford content without the need for an internet connection. You will also enjoy the audio pronunciation and an ad-free experience.

To learn more about the app, please have a look here:https://play.google.com/store/apps/details?id=com.mobisystems.msdict.embedded.wireless.svcon.tlen.full 

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If the free trial and subscription are not canceled, users are automatically upgraded to a subscription plan when the trial period expires. If you would rather not subscribe, cancel before your free trial ends. You would have to cancel at least 24 hours before the trial expires to avoid the start of the first billing cycle.

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We ask for a payment method to ensure you do not experience any interruption in service after the free trial, should you choose to continue using your OfficeSuite Premium license past the trial.

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