Product FAQs

Selecting text is done by double-tapping on the text field , and then dragging the selection tabs to select the text you wish to manipulate.
To select text in Viewer mode of the Document Editor, simply press-and-hold on the relevant text field and drag the selection tabs.
You can 'Save as' a local file in your cloud account.
1. Tap 'Save as'
  • In Viewer mode , tap the menu in the upper rightmost corner, tap Save as.
  • In Edit mode , select 'File' from the drop-down menu in the upper left, select 'Save as'.
2. Choose the format of the document.
3. A navigation window appears. Tap your cloud account or tap 'Add a cloud account'.

To upload multiple files to cloud
1. Locate the files you want to upload in OfficeSuite's integrated file manager.
2. Tap and hold down on the selected file until the context menu appears. You can select multiple files.
3. Select 'Copy', 'Cut' or 'Move'
4. Browse to your cloud account to 'Paste' (top of the screen) or confirm the transfer by tapping the OK button in the bottom of the screen
Here's how to attach and send a file opened in OfficeSuite:
  • In Viewer mode
    1. Tap the menu in the upper rightmost corner, tap Send.
    2. In the next screen, choose from any of the file-sharing options available to your device.
  • In Edit mode
    1. Choose File from the drop-down menu in the upper left.
    2. Swipe the toolbar to reveal more options, choose Send.
    3. Choose any of the available file-sharing options.
To attach and send a file or multiple files in OfficeSuite:
1. Locate the file you want to attach in OfficeSuite's integrated file manager.
2. Tap and hold down on the selected file until the context menu appears. You can select multiple files.
3. Select 'Share' or 'Zip'.
4. In the next screen, choose from any of the file-sharing options available to your device.
1. Choose 'File' from the drop-down menu in the upper left
2. Swipe the toolbar to reveal more options
3. Tap Export to PDF
4. Save the exported file. Follow the steps in the above 'How do I attach files' section to send the file.
A quick access button is found in Viewer mode, Export to PDF.
To access existing files:
1. Open OfficeSuite and tap 'Open' in the sidebar menu on the left.
2. A navigation window appears asking you to choose from the available locations: internal memory, SD card, cloud accounts, FTP, Local network. You will find your files in the folder they were saved in.

    File search tips :
  • Files saved locally are usually kept in Internal memory > Documents, unless you had specified a different path.
  • Downloads are found in Internal memory > Download folder.
  • OfficeSuite does not contain or backup your files. To access files stored in a different device, you first have to share or transfer them using any of the available file sharing options.
  • You can use OfficeSuite's integrated file manager to perform a global search for a particular file. See 'How do I search with File Commander?'. If you used the file manager to hide or secure a file, check the corresponding Help page, or contact us for further assistance.
When you purchase an app on an app store, the app is tied to your app store account. This means you can reinstall apps to new or reset devices. To restore File Commander Premium without paying for it again:
1. Login with the Account associated with your purchase in that app store to Install, Enable or Open the app.
2. Tap the in-app ‘Go Premium’ button. A message confirms 'You already have Premium' and the app activates in a moment.
App store purchases do not require a license or other key.
How do I restore a purchase made in MobiSystems' web store?
1. Go to Settings in the sidebar menu in the app
2. Enter the received activation key in ‘Redeem code for Premium’.
If you are unable to restore your purchase, please contact us for further assistance.
The Recycle Bin feature is only available in File Commander Premium. You will be able to recover files that have been deleted after you have activated the Premium version. Files that have been deleted prior to activation of the Premium version and files deleted out of File Commander cannot be recovered, as far as File Commander is concerned. Deleting a file in File Commander Premium, leave the 'Delete permanently' box unchecked to be able to restore it later.
You can view hidden files in File Commander Premium. To designate a file or a folder as hidden:
1. Go to Settings in the sidebar menu
2. Tick 'Show hidden files and folders'
3. Rename the file to begin with a period (.) and confirm.
To show/hide hidden file/folder visibility, toggle the 'Show hidden files and folders' checkbox in the settings menu.
Secure mode allows you to hide and encrypt your files and folders using advanced AES 256bit encryption. Secured files are invisible and unreadable out of File Commander.
To secure a file/folder
1. Slide the 'Secure mode' radio button in the sidebar menu
2. Enter and confirm a unique passphrase
3. Tap the Locker icon to secure a file/folder
The file/folder is now inaccessible in third-party apps. Exit Secure mode to hide secured files/folders in File Commander.
To reset your passphrase
1. Go to Settings in the sidebar menu
2. Tap 'Reset passphrase'
Files secured with the current passphrase will remain inaccessible in third-party apps, and in File Commander. These files will not be deleted from the device. To regain access, you can either unsecure the files before changing the passphrase, or revert to the current passphrase later.
We do not have access to your passphrase and are not able to assist in restoring the passphrase or files.
File Commander provides both local and global search. Local search is used to locate files in the same folder you're currently browsing. The Global search feature, accessible from the main File Commander menu, will help you quickly find files and folders on your Android device, as well as connected local networks, FTP/FTPS servers, and cloud accounts. Typing will initiate a dynamic search with as little as one character, allowing you to search for partial file and folder names. You can also search for file types by typing in the file extension (ex. '.doc').
You can copy or move any number of files to any accessible folder on your device, memory card or cloud account.
1. Open File Commander and go to 'Internal storage'
2. Locate the file you want to move and long hold to select it. You can select multiple files.
3. Tap the menu in the upper right-hand corner > Move
4. Browse to the folder where you want to move the file and tap on the OK button.
To grant write access to the external SD card in Android 5 and higher versions
1. Open File Commander and mount the SD card to the device.
2. Tap the SD card from File Commander home screen or the sidebar menu.
3. Tap 'Grant write permission' . A system folder chooser dialog displays. For most users its initial state is blank. If blank, tap the menu in the upper rightmost corner, tap 'Show SD card' .
4. Tap on the SD card from the list on the left-hand side.
5. Tap 'Select SD card' on the bottom of the screen. Do not navigate to any sub-folder before tapping the button.
In Android 6.0, go to device Settings > Apps > Permissions to grant the app the required permissions before following the steps above.
In Android 4.4.2, you can save files in the internal storage and then move them to your SD card following the 'How do I move a file?' walkthrough above.
Quick PDF Scanner Pro is available for in-app purchase and as a standalone app. The purchase unlocks the same advanced capabilities and functionality regardless of the purchasing method. Quick PDF Scanner Pro lifts the scans limit of the Free version, and is ad-free . The quickest way to confirm the app version you are using is to check for an ad window in the bottom of the screen and whether you can make more than ten PDF scans.
Optical Character Recognition, or OCR, enables you to convert scanned paper documents, PDF files into editable and searchable data. The feature is available in both Quick PDF Scanner and Pro versions .
Check Settings > OCR for a complete list of the available language options.
You can manage the default OCR language under Settings in the sidebar menu.
Ticking 'Ask for OCR language' below maybe useful if you often switch between multiple languages, as OCR cannot process multiple languages simultaneously yet.
To download the database for offline use, open your dictionary and go to Menu -> Settings -> Enable Offline Content. The database downloads on the device provided that you have a valid license and an active internet connection.
  • Android dictionary apps in Trial mode require an active internet connection for some features such as audio to work. Free dictionaries offer a one-time payment option for users wanting to upgrade for audio pronunciation and offline use.
  • In iOS apps , check the small side switch. Some devices use the Side Switch to either lock the screen orientation or override the device volume controls to set to mute. While the app is running, check whether the side switch is in the up or down position. In the down position you can see a red marker which means the switch is ON. If ON, switch it back to OFF and see whether sound is returned to the app. Press the volume UP button afterwards to ensure the sound is at an audible level, and re‐test the app.
    Make sure you are using the full version of the app. You may have to go to Menu -> Settings -> Restore purchases to confirm the Apple ID used to purchase the app.
    Try updating or reinstalling the app.
    Please contact us for further assistance with persistent sound issues.
The Text to Speech, or TTS, service understands text to generate synthesized audio output.
1. Open an ePub file and tap anywhere on the screen to access a grey toolbar on the bottom.
2. Tap the speaker icon to initiate TTS, or tap Settings on the right-hand side to adjust speech and language settings. The text language must match the selected voice language. TTS is available for ePub files.
You can convert non-supported file formats to ePub and PDF files using the in-app service. Conversion credits are available for in-app purchase in UB Reader and UB Reader Full Key.
File conversion requires an active internet connection. It may take some time depending on the size and format of the input file, and your internet connection. Interrupting the process before completion is not recommended. For assistance with your in-app purchase or any errors that may show up converting your files, please contact us.
Please check product description for a list of the supported from/to conversions.
To enable dictionary look up in UB Reader:
1. Tap and hold (long tap) to select a word, tap More on the floating toolbar.
2. Tap Dictionary
3. Choose from the list of dictionaries available in the device or tap 'Add more' on the bottom You can integrate any MobiSystems dictionary in UB Reader. Dictionary look up is available for ePub files.
  • To bookmark a page, open a file and tap anywhere on the screen, the bookmark icon shows in the upper rightmost corner.
  • To add a note, tap and hold (long tap) a word to access a floating toolbar, tap Note.
  • To highlight a word, tap and hold (long tap) a word, tap Highlight or drag the tabs to adjust the selection.
To adjust highlight and note colors, tap anywhere on the screen, tap Settings on the bottom rightmost corner. Adjusting the color affects all highlights or notes. Using multiple colors is not supported yet. Highlights, notes and bookmarks cannot be exported out of UB Reader.